Jerome is an expert with over 5 years of experience. He knows how to service most of the installed equipment in his field.
Jerome met a peer at the restaurant where he was struggling to solve a service issue. He wanted to use his experience and expert knowledge to help his peer troubleshoot the problem and learn some of their company's best practices. Upon arrival, they inspected the device that his peer had installed and Jerome quickly identified the problems.
Poor lighting at the restaurant.
Batteries replaced backwards.
New scent wafer in the wrong place.
Failure to re-order the scent wafers.
Failure to dust the inside of the cover.
Recipe for success.
Using the Deskless Workers App, Jerome quickly creates an Article for servicing this particular device while he's there in the field training his peer.
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